Privacy Policy
1. Overview
This Privacy Policy explains how Opening Roof Specialists (trading as Alluva) collects, uses, and protects your personal information when you visit or interact with the Alluva website.
2. What We Collect
We may collect the following types of personal information:
- Name and contact details (e.g. email, phone number)
- Delivery address and installation preferences
- Website usage data via cookies and analytics tools
- Any information you voluntarily submit via forms or enquiries
3. How We Use Your Information
We use your information to:
- Respond to enquiries and provide customer support
- Process orders and coordinate installation services
- Improve website functionality and user experience
- Send updates, offers, or product information (only with your consent)
4. Sharing Your Information
We do not sell your personal information. We may share it with:
- Trusted service providers (e.g. delivery or installation partners)
- Legal authorities if required by law
- Our internal team for operational purposes
5. Cookies & Analytics
Our website uses cookies to enhance your browsing experience and gather usage data. You can adjust your browser settings to disable cookies if you prefer.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. However, no online system is 100% secure.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Withdraw consent for marketing communications
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
10. Contact Us
If you have questions about this Privacy Policy or wish to access your personal information, please contact Opening Roof Specialists via openingroofspecialists.com.au